Placing Your Clients And Fellow Agents First: A Win-Win

Dave Panozzo is the co-founding proprietor of The Panozzo Staff-HomeSmart, an actual property crew in Phoenix, Arizona.


You might have most likely heard that the consumer at all times comes first. It is a motto that drives deep for a lot of actual property brokers — together with me and my crew. Our firm mission is to place shoppers first and I may go on for days concerning the significance of this mission – many people with the identical philosophy may. However within the midst of specializing in shoppers, have you ever ever thought to deal with your corporation companions, staff and fellow brokers the identical manner? Whenever you place your crew members on the similar degree of significance because the consumer, you’ll get next-level outcomes and I’m going to indicate you ways you are able to do this in your corporation. 
Have An Open-Door Coverage 
As an actual property chief, it is vital to at all times know the place your persons are when it comes to enterprise and likewise of their private life. Everybody has sure circumstances that they’re dealing with, which is why it’s important to know methods to assist them in each areas so as to see them succeed. It might be so simple as, “How was your daughter’s birthday over the weekend?” or it might fall alongside the traces of, “Hey, I heard you may have been having some hassle with a consumer. What can I do that can assist you in order that we do not run into that drawback subsequent time?” By making your self accessible for having candid conversations along with your crew members about little issues, you place your self as an approachable chief that your crew can go to when it is time to have discussions about heavier issues. Generally leaders make themselves unapproachable with attitudes just like “It is my manner or the freeway.” Nonetheless, it’s truly in your favor to be not fast to evaluate, open to vary and intently listening. When a workflow drawback was dropped at my consideration not too long ago, my crew approached me immediately in order that we are able to make changes and take away kinks in our processes to make the workflow smoother and extra environment friendly. If it wasn’t for my open-door coverage who is aware of if or when my crew would have let me learn about their ongoing issues.

Asking For Your Staff’s Enter
Though having an open-door coverage is extraordinarily useful to your crew, it does not imply it is the one and solely resolution to resolve all communication points and/or enhance productiveness. As leaders, we’re oftentimes faraway from the entrance traces of all of the motion; we typically neglect what truly occurs for our crew within the area and within the trenches. You will need to verify in and discover out what your gross sales crew or staff are coping with, ask their opinion to see what their viewpoint is as to methods to enhance present techniques and processes. In the end, while you ask your crew for his or her enter, you are in search of indicators that may transfer your organization ahead and make life simpler to your crew and/or buyer expertise. When receiving enter out of your crew, it is vital to glean their phrases with a fine-tooth comb. Oftentimes what you could hear can both be a private criticism or a suggestion that holds benefit/reality and ought to be taken extra significantly. As a pacesetter, it’s as much as you to determine that half out, and the easiest way to take action is by quietly listening to grasp, as an alternative of doing all of the speaking. 

Give Reward The place Reward Is Due
Have you ever ever heard that it is potential to have an excessive amount of of a very good factor? Giving reward to your crew members is vital because it encourages arduous work, momentum and morale, however an excessive amount of of it might probably result in a needy agent or worker who continually seeks the necessity for approval. A verbal pat on the again letting your crew member know they did an impressive job ought to be used when the reward is due. Your praise or phrases of encouragement could be that added shot within the arm or pick-me-up for these in your crew who could also be going by means of private hardships and/or issues at dwelling. This is the reason, when used sparingly, reward is usually a highly effective instrument for motivating and provoking your crew to do extra. 

A Win-Win Situation
As you go all through your week, maintain these three ideas in thoughts when working along with your crew. In as we speak’s world of enterprise, occasions are endlessly altering, and in case you do not change with the panorama to beat and adapt to adjustments then you’ll be left within the mud. To maintain up with the occasions, this implies not solely do you have to put your shoppers first but additionally put the opposite brokers in your crew and/or staff first, which can in the end result in a win-win state of affairs in the long run.

Forbes Actual Property Council is an invitation-only neighborhood for executives in the actual property business. Do I qualify?

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